Embrace.ai
Agentic AI platform for B2B support and customer experience automation
- Category
- AI & Machine Learning
- Launched
- June 25, 2026
- Stage
- Acquired
- Founder
- Derek Butts
- Website
- embrace.ai
Embrace.ai is an agentic AI platform purpose built for B2B customer support and experience. It unifies agent assist, customer self service, customer health insights, and knowledge base content creation into one AI powered platform. Key capabilities include: Support Team Co Pilot : AI assistants that work within existing ticketing systems (Zendesk, Jira Service Management, Freshdesk, Salesforce) to help agents resolve tickets faster. Customers report 30 90% improvement in ticket handling and resolution times. Customer Self Service : Embeddable AI chatbots and widgets that deflect 30 50% of tickets by providing conversational access to knowledge bases. Customer Health Insights : Tools to identify churn risks, spot expansion opportunities, and alert customer success teams. Knowledge Base Content Automation : Drafts new articles by analyzing solved tickets, Slack channels, and release notes, reducing authoring time by 40 50%. Agent Studio : Allows business users to build custom AI agents with defined roles, tone, and workflows, plus pre built agents for common tasks. Security : SOC 2 Type II certified, with content stored in private spaces.
Discovered via
- GeekWire Startups · · Syndio bets on agentic AI with first acquisition in Seattle pay equity startup’s history