Vicket

What it does

Vicket is a white-label, multi-tenant customer support platform designed for SaaS companies and agencies. It allows you to embed a fully branded support portal into your product or deploy branded support for each client, all managed from a single dashboard. Key features include ticket management, automated workflows (routing, escalation, follow-ups), a knowledge base, ticket scoring, visibility rules, and embeddable UI components. The platform emphasizes quick setup: create an account, install the SDK, paste two environment variables, and you're live in about two minutes. Pricing is transparent with no per-agent fees; plans range from a free Starter tier (2 agents, 2 sites) to Enterprise (up to 50 agents, 10 sites).

Who it is for

Vicket is built for two primary audiences: SaaS founders and agencies. For SaaS founders, it provides a way to run support across multiple products from one dashboard with multi-tenant isolation, keeping each product's data and branding separate. For agencies, it enables deploying branded support for every client, each with their own portal, look, and data, all managed from a single account. The platform is developer-friendly, offering an SDK and API for integration, and is positioned as an alternative to expensive or non-white-label tools like Zendesk.

Why it matters

Traditional support tools often come with high per-agent costs, lack white-label capabilities, or require complex integrations. Vicket addresses these pain points by offering a fully customizable, embeddable support system with no per-agent fees and a setup time of minutes. This allows teams to focus on building their product rather than maintaining homemade support solutions or fighting ill-fitting tools. The platform's multi-tenant architecture is particularly valuable for agencies and SaaS companies managing multiple clients or products, as it provides isolation and branding flexibility without additional overhead.

Launch signal

Vicket is currently live and available for sign-up. The website showcases a functional dashboard with sample data, indicating active development. The product is listed on Uneed.best with 19 upvotes, suggesting early community interest. Testimonials from early users (SaaS founders and self-employed individuals) highlight successful transitions from ad-hoc setups (e.g., Notion + email) to Vicket, with positive feedback on ease of use and speed. The platform offers a free Starter plan and a 14-day free trial for the Growth plan, with no credit card required.

Brand and naming

The name "Vicket" is short, memorable, and phonetically similar to "ticket," directly evoking the core function of ticket management. The branding emphasizes speed ("Live in 2 minutes") and flexibility ("White-label, multi-tenant"), positioning the product as a developer-friendly alternative to established players. The visual identity on the website is clean and modern, with a focus on dashboard screenshots that convey functionality. The tagline "Customer Support for Every Product You Ship" reinforces the multi-product, multi-tenant value proposition.